How do I remove a question from a phone screener?

Last updated: October 19, 2026

Context

If a question in your phone screener is no longer needed — for example, because a sponsor has updated their requirements or a particular data point will be collected through another process — you can remove it from the study's questionnaire.

Answer

Lead recruiters and admins can remove a question from the pre-screening questionnaire that recruiters use on calls:

  1. Open the study and go to the Eligibility Questionnaire tab.

  2. In Pre-screening Questionnaire, find the question and delete it.

  3. Click Save Changes.

This does not change the questions the AI agent asks. To remove a question from the AI agent's screener, contact our support team with:

  1. The name or identifier of the study/screener from which the question should be removed.

  2. The specific question text you would like removed.

Our team will remove the question and confirm once the change has been made.